Return & Refund Policy

Nifty Goods – South Africa

At Nifty Goods, we are committed to providing quality, practical products and excellent customer service. We carefully handle and dispatch our orders to ensure customers receive their purchases in good condition.

Please read our Return & Refund Policy before making a purchase.

1. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us at niftygoods.sa@gmail.com as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, where possible

We will review the information and assist with an appropriate resolution.

In accordance with the South African Consumer Protection Act, qualifying defective products may be returned within six months of delivery, with the customer entitled to the applicable statutory remedies, including repair, replacement or refund.

Where a return qualifies under these statutory protections, Nifty Goods will cover the necessary return courier costs.

2. Change-of-Mind Returns

Nifty Goods does not offer voluntary change-of-mind returns beyond those required by applicable South African consumer protection legislation.

Where the Electronic Communications and Transactions Act applies, customers have the right to cancel eligible online purchases within seven calendar days of receiving the goods, without providing a reason.

In these circumstances, customers are responsible for the direct cost of returning the goods. Refunds will be processed within the period prescribed by law.

We request that returned products be handled with reasonable care and, wherever reasonably possible, returned with their original packaging.

Nothing in this section limits customers' statutory cancellation rights.

3. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at niftygoods.sa@gmail.com.

We will assist with cancellation wherever possible.

If an order has already been dispatched, the applicable statutory cancellation and return provisions will apply.

4. Refund Processing

Where a refund is approved or required by law, it will be processed through the original payment method wherever supported by the payment provider.

Processing times may vary depending on the bank or payment service provider.

All refunds will be handled within the timeframes required by applicable South African legislation.

5. Exchanges and Replacements

Exchanges or replacements may be arranged where:

• An incorrect product was supplied.

• A product arrived damaged.

• A product is defective and qualifies for a statutory remedy.

Any replacement is subject to product availability and the customer's applicable legal rights.

6. Return Shipping

For eligible statutory cooling-off cancellations, the customer is responsible for the direct cost of returning the product.

Where goods are defective or were incorrectly supplied by Nifty Goods, Nifty Goods will arrange or cover the necessary return shipping in accordance with applicable law.

Please contact us before arranging a return so that we can provide the correct return instructions.

7. How to Request a Return

To request assistance with a return, exchange or refund, please email:

niftygoods.sa@gmail.com

Subject: Return Request – Order Number

Include your order number, contact information, reason for the return and any relevant photographs.

Our team will provide the necessary instructions and assist you through the process.

8. Consumer Protection

This policy is intended to comply with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Nothing contained in this policy excludes, restricts or overrides any rights granted to consumers under applicable South African legislation.

9. Contact Information

Nifty Goods

Website: www.niftygoods.co.za

Email: niftygoods.sa@gmail.com

Location: Johannesburg, Gauteng, South Africa

Last updated: 17 October 2026